Return and Refund Policy

1. Return Eligibility

At IML-3Sales (Ohm), we strive to ensure customer satisfaction. Products may be returned under the following conditions:

  • Defective or Damaged Products: If a product arrives defective or damaged, you may request a full refund (excluding shipping fees) or an exchange. Please contact us within 15 days of receipt.
  • Unopened Products: Unopened and unused items may be returned within 15 days of delivery for a full refund, excluding shipping fees.
  • Non-Eligible Products: For health and hygiene reasons, opened or used cosmetic products are not eligible for return or refund, unless the product is defective.

2. Return Conditions

To be eligible for a return, the following conditions must be met:

  • The product must be in its original packaging, in perfect condition, and unused (unless the product is defective).
  • Returns must be accompanied by proof of purchase (order confirmation or invoice).

3. Return Process

To initiate a return, please follow these steps:

  1. Contact Us: Send an email to Contact@ohmformen.com with your order number, a description of the issue, and, if possible, photos of the product.
  2. Receive Confirmation: Once your return request is approved, we will send you a confirmation with return instructions.
  3. Ship the Product: You will be responsible for return shipping costs, except for defective products. Please use a trackable shipping method to ensure delivery.

4. Refunds

Refunds will be issued to the original payment method used for the purchase once the returned product is received and inspected.

  • Refund Timeline: Refunds are processed within 5–10 business days after receiving the returned product.
  • Exclusions: Initial shipping fees are non-refundable, except for defective products.

5. Exchanges

If you wish to exchange a product, please contact us to arrange an exchange, subject to stock availability. Exchanges are available for defective products or shipping errors only.

6. Contact Us

For any questions about our return and refund policy, please contact us at:

Email: Contact@ohmformen.com

Last Updated: 05/11/2024

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